Product Sales Privacy Policy (Excluding Original Artwork)
Sales Privacy Policy
NG Labs, Inc.
Last Update 11/11/2024
General
This Product Sales Privacy Policy (Excluding Original Artwork) (“Policy”) is intended to explain how we collect information, what information we collect and how we use it, with whom (if anyone) we share such information, and how you may correct and/or opt out of such collection.
Thank you for visiting www.GuyHarvey.com (the “Site”). The Site is owned by Guy Harvey, Inc., also known as Guy Harvey, located at 1500 West Cypress Creek Road, Suite 108, Fort Lauderdale, FL 33309 and its subsidiaries and affiliates (collectively, “Guy Harvey, Inc.”).
All items sold from the Site are Officially licensed Guy Harvey products and, except for original Artwork, are sold by or through NG Labs, Inc., 9500 NW 108th Ave., Miami, Florida, USA, 33178, and its subsidiaries and affiliates (collectively, “Retailer”, “we,” “our,” or “us”). Retailer also offers the GuyHarvey.com loyalty rewards program for online purchases of qualified products through the Site (“Loyalty Rewards Program”).
Through your use of the Site to purchase products from Retailer, participate in Retailer’s Loyalty Rewards Program, or other services Retailer may provide, or your accessing the Site or otherwise interacting with Retailer, you expressly agree to accept the terms and conditions of this Policy. If you do not agree with any of the practices or conditions set forth in this Policy, then please do not purchase products or services on the Site or participate in Retailer’s Loyalty Rewards Program.
Retailer is committed to your security and privacy. We want shopping on the Site to be enjoyable, informative, convenient, and secure. To that end, we may collect customer information that permits us to administer the sale of products or Retailers’ Loyalty Rewards Program on the Site, enhance your shopping experience, and communicate with you about products, services, and promotions offered by us and select licensors, licensees, agents, retailers, and other business partners (each a "Partner"). This policy applies to Retailer’s treatment of personally identifiable and other legally protected information collected when you visit the Site, buy products through the Site or over the phone, participate in the Loyalty Rewards Program, our sweepstakes, contests, and other marketing promotions, register for any customer community or database, or request to receive emails and other communications from us. The Policy does not apply to the practices of our Partners or other companies whose websites may be linked to this Site. In the event of a conflict between this Policy and the Guy Harvey, Inc. Privacy Policy posted on the Site, this Policy will prevail with respect to Retailer’s products and sales from the Site which are subject of the Terms of Sale (Excluding Original Artwork), the Loyalty Rewards Program.
The Site is intended for residents of the United States. Residents of other countries who view, use, or access the Site do so at their own risk and should be aware that personal identifying information, including your IP address, will generally be transferred to the United States and processed and stored there consistent with the terms and conditions of this Privacy Policy and the privacy laws of the United States (such information may also be stored elsewhere as provided herein). Retailer makes no representation or warranty that this Site complies with the privacy laws or other laws of any country other than the United States and will not be liable for any breach of those laws.
Frequently Asked Questions
FAQ
1. What personal information do we collect and use and with whom do we share it?
2. How is my personal information used? What are some additional ways we may share information about you?
3. How do we use targeted advertisements?
4. What are cookies and how does Retailer use them or similar applications?
5. How do I review or update my personal information?
6. How do I opt out or remove my personal information?
7. What steps does Retailer take to keep my personal information secure?
8. How long does Retailer retain my personal information?
9. Does Retailer protect children’s privacy?
10. How will Retailer inform me of changes to this policy?
11. How does this policy apply to sites linked to the Site?
12. Will my information be included in aggregate information?
13. Your rights
14. Contact us.
FAQ ANSWERS
1. What personal information do we collect and use and with whom do we share it?
| Category of Personal Information | Source of Information | Purpose for Collection | Categories of Recipients |
| Identifying information such as your name, mailing address, email address, and phone number. | From you, when log into your account at the Site, register with us, participate in one of our online communities or customer groups, (such as our Loyalty Rewards Program), sign up for email updates, sign up for SMS / text messages through a separate affirmative opt-in consent, participate in one of our promotions, or participate in a survey. | Personal information that is collected may be used to administer the Site, contact you regarding updates to your order, respond to your customer service inquiries, communicate with you about a contest or sweepstakes you have entered, or provide you with marketing information regarding the Site, product updates, special promotions, product information, or other material pertaining to us or our Partners. See below on how to opt-out of receiving marketing messages. | With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, fulfill orders, facilitate sweepstakes and contests, etc.). Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program. |
| Payment information such as your check information and credit card number. | From you, when making a purchase on the Site. | This information may be used to confirm and process your order. | We may provide your payment information to our Partners, agents, or other third parties, in order to facilitate order fulfillment and authorization of credit card and check transactions. |
| Information about previous purchases made on the Site or over the phone. | From you, when you make a purchase from us. | Purchase records may be used to tailor our product offerings and marketing promotions to your interests and to make your shopping experience more enjoyable and convenient. | We may occasionally provide this information to our Partners for marketing and research purposes. |
| Technical and computer connection information such as Internet provider (IP) address, referring URL, browser type, operating system, and Internet Service Provider (ISP). We also may maintain a record of your activity on the website, including such information as pages visited, links clicked, non-sensitive text entered, and mouse movements. Such information may, in the aggregate, identify you. | From you, when you visit the Site, and the Site technology’s interaction with your browser or devices and cookies, pixels, and other technologies tracking the pages you visit across websites, browsers, and platforms. See below for more information on cookies and other technologies used by Retailer. | Information collected regarding your website activity may be used to tailor our product offerings and marketing promotions to your interests and to make your shopping experience more enjoyable and convenient. | We may provide this information to some third parties to improve and enhance visitors’ use of the Site. We may also share information with third parties that engage in targeted advertising. See below for more information. |
| Social media information: if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, and location. | From third parties, such as co-branded partners and websites (for example, on our Facebook and Instagram pages). | For research, analytical and other business purposes; to enhance your online shopping experience, including as a way to recognize you and welcome you to the Site and to provide you with customized content. | With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage the information of our customers, communicate with our customers, for marketing, etc.); with select partners and affiliates that we believe may have or may facilitate offers that may be of interest to you. |
| Information you share in connection with our SMS / Text Marketing Service | From you | To send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. | With related entities; with certain authorized third parties for the purpose of providing specialized services to us, including Attentive, the vendor that provides the text messaging service to you. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners for the purpose of enabling and operating our text messaging program. |
2. What are some additional ways we may share information about you?
In the event that a division, assets, or part or all of Retailer is bought, sold, or otherwise transferred or is in the process of a potential transaction, customer information likely will be shared for evaluation purposes and included among the transferred business assets.
Retailer also may disclose specific information when such disclosure appears necessary to comply with the law, a subpoena, or other litigation process or to protect the interests or safety of its visitors and customers, employees, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
3. How do we use targeted advertisements?
We may engage third parties to serve ads on our behalf across the Internet and sometimes on the Site, or to collect and analyze information, such as how customers navigate the Site and which products they browse and purchase, so that we may make improvements to and enhance visitors’ use of the Site. They may collect anonymous information about your visits to the Site and your interaction with our products and services. They may also use information about your visits to the Site and other websites to target advertisements for goods and services to you. These targeted advertisements may appear on our site or on other sites that you visit. No personally identifiable information is collected in this process. If you do not want us or our agents to collect this information, you may opt-out. Learn more about this kind of advertising and how you can opt out by clicking here: http://www.networkadvertising.org/choices Opting-out will not in any way affect your use of our site. You may also contact us at 1-844-842-7839.
Retailer uses Google Analytics to monitor activity on the Site. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps,” located at www.google.com/policies/privacy/partners.
4. What are cookies and how does Retailer use them or similar applications?
The Site uses a browser feature known as a cookie. A cookie is a small text file created by a website that is stored by your browser on your hard drive. Cookies generally come in two forms: session cookies and persistent cookies. We may use both session and persistent cookies on the Site. A session cookie (which expires at the end of your visit) may be used to gather basic information about your visit to the Site, such as the date and time of your visit, the length of your visit, and the pages/images you viewed during your visit. This information allows us to assess (in aggregate form) how the Site is being used and, in turn, improve its contents and functionality. A persistent cookie (which remains on your computer for a longer period of time) may be used to remember the content you previously viewed on the Site and/or certain personal information you provided when registering during an earlier visit to the Site (e.g., your name, email address, child’s name, child’s expected or actual date of birth, etc.). This allows us to (among other things) personally greet you by your name when you come back to the Site and to display content and information that is tailored to the progress of your pregnancy, child’s growth, or other interests. In addition, a session cookie will save you the time of having to re-register or re-enter information every time you come back to the Site or try to login to access member-only areas. We do not use cookies to collect personal information; however, as explained above, we may use cookies to store - in encrypted form - certain personal information you provided during an earlier visit to the Site.
You have the choice to refuse cookies by turning them off in your Internet browser. However, if you choose not to accept cookies, you may not be able to purchase from the Site.
We may also collect and store information in the form of web logs – i.e., files that record general activity on the Site and gather statistics about your browsing patterns on the Site. The information we collect and store in log files may include (among other things): (i) the type of browser and operating system you use; (ii) your computer’s IP Address; and, (iii) other information about your online visit (e.g., URL you came from to get to the Site, date and time of your visit, and which pages you viewed and for how long). Some of this information may be captured by log files in conjunction with the use of cookies. In addition to using log file information to better understand how the Site is used and to improve its functionality, we may use certain log file information (such as your computer’s IP address) together with personal information (if necessary) to troubleshoot technical problems, help ensure the security of the Site, or prohibit or restrict certain users from accessing the Site.
We may also use web beacons (or clear GIFs) on our Website or include them in an email message we send you. Web beacons (also known as "web bugs") are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the Log Files section above, as well as information about how a user responds to an email marketing campaign from us (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
Our website also uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Do Not Track
Some web browsers incorporate a Do Not Track (“DNT”) feature that signals to websites that you visit that you do not want to have your online activity tracked. At the present time, there are not yet established and universal standards for recognizable DNT signals and therefore, the Site does not recognize DNT.
5. How do I review or update my information?
If you have a registered customer account with us, you may access your information via the "Your Account" tab on the Site. You may make changes to your personal information, email preferences, or mailing preferences there.
You make changes to your information in Retailer’s newsletter program, or request removal from the newsletter program, by calling 1-844-842-7839.
6. How do I opt out or remove my information?
If you prefer not to receive marketing emails and/or mailings from us, and you are a registered user online, you may “opt out” by calling 1-844-842-7839. If you only wish to unsubscribe from emails, click on the “unsubscribe” link at the bottom of the email. You may also contact customer service by calling 1-844-842-7839.
We maintain a "Do Not Mail" file to ensure we honor your “opt out” requests. Please note that, since mailings are planned in advance, it may take up to eight weeks for your mailing "opt out" to become effective. If you make purchases from our website, you will still receive order and shipping confirmation emails. In addition, customer service may need to contact you by phone, email, or mail with questions related to your order.
To opt out of text or SMS messages from us, follow the instructions in the text messages you have received and text back “STOP” or “UNSUBSCRIBE” in response to any text message you have received from us.
7. What steps does Retailer take to keep my information secure?
The security of your personal information is very important to us. We have implemented industry-standard measures to ensure your information is processed confidentially, accurately, and securely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your order information, such as your name, address, and credit card number, during data transmission. Once you begin the checkout process you will be in secure mode and should see either a solid key icon or a locked padlock icon at the bottom of your Internet browser window. In addition, the beginning of the URL address at the top of your browser should change from "http" to "https" – the "s" standing for secure.
We restrict access to personal information collected about you at our web site to our employees, our Partners' employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. While no web site can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the web site. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Company employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
8. How long does Retailer retain my personal information?
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Retailer or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.
9. Does Retailer protect children’s privacy?
We are especially concerned about the safety and security of children. The Site is intended for use by individuals 18 years of age and older. We will not knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Retailer for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
10. What if changes are made to this policy?
We reserve the right to make changes to this Policy at any time, including in response to changes in applicable law. If we do make changes, the changes will be posted on this page and we will indicate at the top of this Policy when the changes went into effect. Your continued use of the Site or receipt of benefits from the Site after any such notices will signify your agreement with these changes. We encourage you to come back to the Site and review this Privacy Policy frequently so that you are constantly aware of our most current privacy practices.
11. How does this policy apply to sites linked with Retailer site?
This privacy policy applies only to the Site. In the event the Site contains hypertext links to websites that are not created or maintained by Retailer, or that third-party websites link to this Site (in each instance, a "Linked Site"), we will not be responsible for the content, accuracy, relevance, timeliness, or completeness of those Linked Sites. The inclusion of any link to such websites does not imply endorsement, sponsorship, or recommendation by Retailer of the Linked Sites. We disclaim any liability for Linked Sites. We cannot and do not guarantee the standards, data security, or privacy policy of Linked Sites, nor do we represent or warrant that the contents of any Linked Site are accurate, comply with state or federal law, or respect or comply with intellectual property laws. We are not responsible for web casting or any other form of transmission received from any linked website. Any reliance on the contents of a third party website is done at your own risk, and you assume all responsibilities and consequences resulting from such reliance.
In addition, we maintain a social media presence, such as a Facebook page, an Instagram page and a Twitter feed. You can interact with us through social media, such as by entering our contests, posting content, sharing material from the Site, and using our social media plug-ins. When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at social media sites. We may use the information for the same types of purposes we describe throughout this Privacy Policy. Your use of social media sites is primarily governed by the site operators’ privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites.
12. Will my information be included in aggregate information?
Yes. From time to time, we may share your demographic information in anonymous and aggregate form with third party companies for the purpose of assessing overall trends about our consumers and conducting demographic and research studies. This information does not contain any of your personal information and is only shared in a bundled format. The information shared for these purposes may include non-identifiable information captured through the use of cookies or other similar web technologies, as described in Section 4 above.
13. Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To opt out of personalized advertising with third-party services supported by Shopify, visit https://privacy.shopify.com/en.
14. Contact Us
To request a copy of this Privacy Policy in another format or if you have questions or concerns regarding this policy or our data collection practices, please contact us at:
E-mail: customercare@guyharvey.com
Mail:
NG Labs, Inc.
c/o GuyHarvey.com - Legal
9500 NW 108th Ave.
Miami, Florida, USA, 33178
Telephone: 1-844-842-7839
Site ©2024 Guy Harvey, unless otherwise noted. All rights reserved.